Slotlounge: Who We Are and What We Run

Slotlounge is an online casino, and this document is our own statement of what we operate, which principles we follow and where a player can turn with a question. It makes no promotional claims and contains no figures other than those that also appear in the cashier and in our bonus terms.

1. The casino at a glance

1.1 Nature of the service

We run an online casino led by slots, with live dealer tables and table games, reached through the mobile and desktop browser. No download is required to play.

1.2 Reference facts

2. What we offer

2.1 Slots

The largest part of the catalogue, supplied by developers that include Pragmatic Play, BGaming, Yggdrasil, Hacksaw Gaming, NetEnt and Play’n GO.

2.2 Live casino and table games

Dealer tables for roulette, blackjack and baccarat, and game shows, with Evolution among the providers, together with digital table games for players who prefer a quiet pace.

2.3 Cashier

Cards, e-wallets, vouchers, bank transfer and cryptocurrency.

2.4 Game counts

We do not publish a count of games as a marketing figure, because the catalogue changes as developers add and withdraw titles. The lobby itself is the reliable source.

3. Principles we apply

3.1 One account for one person

An account is opened by one adult for his or her own use. The name on the account must match the name on the identity document, the address proof and the payment method. We apply the rule to every player alike and explain it at registration, so that nobody meets it for the first time at a withdrawal.

3.2 Bonus terms in figures

When we offer a bonus, the terms are expressed as figures: match percentage, cap, wagering multiple, stake ceiling and deadline. The welcome package carries 40x wagering, a stake ceiling of EUR 5 per spin on bonus funds, seven days for bonus funds and three for free spins. We would rather a player declined an offer than accepted one that does not fit the time available.

3.3 Payouts by procedure

A withdrawal is approved once the account is verified. After approval, wallets and cryptocurrency are paid within 24 to 48 hours and cards and bank transfers within 1 to 3 business days. Standard accounts have a weekly ceiling of EUR 3,000 and a monthly ceiling of EUR 15,000.

4. Responsibility towards players

4.1 Gambling as paid entertainment

Gambling is paid entertainment and not a source of income. We recommend that every player fixes a budget and a time before the first spin and does not raise either during a session.

4.2 Adults only

The casino is for adults only, and we verify identity before the first withdrawal.

4.3 Independent help

Players who want to restrict their account can write to our support team. Independent help by telephone is listed in our responsible gambling statement.

5. Our pages and their upkeep

5.1 Editions

We publish our pages in several editions, one for each country addressed, each written separately and each stating amounts in a single currency. The figures that describe the casino itself, such as the 40x multiple, do not differ between editions.

5.2 Corrections

When a term of the casino changes, the affected pages are corrected, and the cashier and the bonus terms remain the controlling text if a difference ever appears. We correct confirmed errors without delay.

5.3 What we do not publish

We do not print a licence number, a company address or a game count here. Those values belong to the legal documents of the casino and to the lobby, and the version there prevails.

6. How to reach our support team

6.1 Routes

• General questions, payments, documents and bonus balances: [email protected].
• Urgent account matters: live chat, staffed at all hours.

6.2 Written replies

Replies by email stay in writing, which makes them suitable as a reference for a later question on the same matter.

7. Complaints

7.1 How to complain

A member who is not satisfied writes to [email protected] and describes the matter with the date, the amount and any screenshot. We reply in writing.

7.2 What we examine

We compare the complaint with our records of stakes, results, payments and messages, and we state the outcome and the reason. A member who disagrees may add facts, and we review the matter again.

7.3 Records

Our records of rounds and payments are the evidence in a dispute unless the member shows them to be wrong.