Rules for Using the Slotlounge Casino

1. Definitions and acceptance

1.1 Parties

In these terms “we”, “us” and “our” mean the Slotlounge casino. “You” means the person who registers an account.

1.2 Acceptance

By registering an account or placing a stake you confirm that you have read these terms and accept them. If you do not accept them, you must not register or play.

1.3 Other documents

The bonus conditions shown in the cashier, the responsible gambling page and the privacy policy form part of these terms. If an offer states a condition that differs from a general rule here, the condition stated with the offer applies to that offer.

2. Eligibility

2.1 Age

You must be an adult under the law of your country of residence, and in any case not younger than the minimum age for gambling there.

2.2 Personal use

The account is for your own personal entertainment. You may not use it on behalf of another person or as part of a business.

2.3 Legal capacity and location

You confirm that gambling is lawful for you where you live and that you are responsible for complying with the rules that apply to you.

2.4 One account

Each person may hold one account. We may close duplicate accounts and may void winnings connected with them.

3. Your account

3.1 Accurate details

You must give your real name, date of birth, address and email address and keep them up to date. We may ask for proof of any detail.

3.2 Credentials

You are responsible for the password and for every action taken under your login. We will never ask you for the password. Write to us at once if you suspect misuse.

3.3 Verification

Before the first withdrawal we check an identity document, a proof of address not older than three months and proof of the payment method. We may repeat checks later, and a withdrawal can be held until a check is complete.

3.4 Inactive and closed accounts

You may ask us to close the account at any time by writing to [email protected]. We may close or restrict an account that breaches these terms, after notice where the law requires it.

4. Deposits and withdrawals

4.1 Deposits

The minimum deposit is EUR 20. You may deposit only from a payment method that is in your own name.

4.2 Withdrawals

The minimum withdrawal is EUR 20. We pay winnings to a method in your name, normally to the method used for the deposit.

4.3 Limits

The limits below apply to standard accounts; higher limits may apply to members of the VIP Club.

4.4 Processing times

After approval, wallets and cryptocurrency are normally paid within 24 to 48 hours and cards and bank transfers within 1 to 3 business days. Third parties may add time that we do not control.

4.5 Charges by others

Your bank, card issuer or wallet provider may charge fees of its own. We are not responsible for them.

5. Bonuses

5.1 Selection

A bonus is credited only if you select it with the deposit. A deposit made without selecting it stays outside the bonus terms.

5.2 Welcome package

The welcome package has four deposits. The first deposit earns a 100% match up to EUR 2,000 and 200 free spins. In all, the package contains 350 free spins.

5.3 Wagering

The wagering requirement is 40 times the bonus amount. Slots count in full. Table games and live casino games count for a small share only.

5.4 Stake ceiling

While bonus funds are active, you may not stake more than EUR 5 on a single spin. A breach allows us to remove the bonus and any winnings made with it.

5.5 Deadlines

Bonus funds must be wagered within seven days and free spins used within three days. Whatever remains afterwards is removed.

6. Conduct

6.1 Prohibited acts

You may not use bots or software that plays for you, exploit errors in a game, collude with other players, pass funds through the account without playing, or give false information.

6.2 Third-party payment methods

A deposit or withdrawal that involves a method in another person’s name is a breach of these terms. We may hold the amount until the owner of the method is identified.

6.3 Consequences

If we establish a breach, we may void winnings, cancel bonuses, close the account and refuse a withdrawal to the extent that the law permits.

7. Games and errors

7.1 Game rules

Each game has its own rules and paytable. You are asked to read them before you play.

7.2 Malfunction

If a game malfunctions, the round concerned may be void and the stake returned. A result produced by a clear technical error does not have to be honoured.

7.3 Records

Our records of stakes, results and balances are the evidence in a dispute unless you show them to be wrong.

8. Responsible gambling and your own limits

8.1 Your own limits

We recommend that you fix a budget and a time before you play. Players who need help can use the support routes and national helplines on our responsible gambling page.

8.2 Our right to act

If we have reason to think that gambling is harming you, we may restrict the account.

9. Liability

9.1 What we do not exclude

Nothing here limits liability that the law does not allow us to limit.

9.2 What we do exclude

To the extent that the law permits, we are not liable for losses from gambling, from interruptions of the internet or of your device, or from the acts of third-party payment providers.

10. Complaints and changes

10.1 Complaints

Write to [email protected] and describe the matter with the date, the amount and any screenshot. We reply in writing.

10.2 Changes

We may change these terms. The date of the latest change is shown in the heading of this document, and we notify members of material changes by email. Continued use after notice means acceptance.

10.3 Governing law

These terms are governed by the law that applies to the contract between you and the casino, and nothing in them removes a right that the law of your country gives you as a consumer.